When Should You Hire Outsourcing Companies for Your Business?

To remain competitive in the market and to enhance the business process and offer great customer service, many companies are looking for a one word solution that is within their budget. And the best gateway to success is to hire an outsourcing company. There are times when organizations have to consider outsourcing as the only available option before them for reasons like no expert in-house employees can perform a specific task. However, there are times when subcontracting is not the only option, but it is the best option and a wise decision that helps in the growth of the business.

As the barriers of working remotely continue to fall apart in the global marketplace, business owners are choosing to outsource various tasks to gain more benefits. But rather than simply focusing on saving cost, the decision to subcontract the needs should be taken in context of the whole business. Let’s discuss a few points that need consideration.

Introducing a new function: In case if you have plans to introduce a new technology to your business, then you have two options before you. The first one is to recruit skilled experts or train the existing ones or a combination of both. This may be quite expensive in case you have to fill lots of positions. The other one is to hire outsourcing companies who are reliable and already have a perfect set up and skills to start the project without wasting much time. Since all sorts of work can be effectively outsourced, it is easy to get the projects completed by skilled people.

Technology specific needs: Sometimes it makes sense to avail outsourcing services to hire technology specialists who can meet your business specific needs. Such providers often have access to various tools and acquiring the same tools for your business needs may prove to be more expensive than working with the external company. For example, you may want to upgrade your accounting system or want to create a high specific design that may need access to certain tools.

Geographical or numerical expansion of business: Geographical expansion may be a reason where outsourcing company can be helpful as recruiting full time personnel permanently makes very little sense. At times, your business may go through an acquisition or merger and this may increase the chance of getting the work outsourced from a service provider. Your current staff may not be able to cope up with the increased demands of the business and the high workload may be a reason to get the work done by any reliable third party.

Effective management: Another prime reason to avail third party services is to effectively manage the entire project. Managed service providers take the entire responsibility to handle various aspects of the project. One main benefit of hiring a third party service provider is that the business owner is protected from the risks of inflated prices, specialized recruitment management, purchasing tools and etc. outsourcing companies often charge an initial set-up fee and a flat rate for the project making it easier to manage budgets.

Offshore Outsourcing: A Dangerous Proposition

In today’s global economy people are able to compete against companies from various nations and parts of the world. Consumers are now given the choice to buy foreign or domestic depending on their preference and companies are striving to provide quality products at an affordable rate. Often times they look to offshore outsourcing to cut down on expenses thus increasing their bottom-line. For those who do not know, offshore outsourcing is defined as, the practice of hiring an external organization to perform some business functions in a country other than the one where the products or services are actually developed or manufactured. Offshore outsourcing has many advantages including lower costs, improved profits, streamlined cash flows and a variety of others (“Advantages and Disadvantages of Outsourcing”). On paper outsourcing may seem like a slam dunk, but before looking at the bottom-line take into account all of the negatives as well as the positives.

There is no debate that offshore outsourcing has its advantages. However, with that being said there are also countless disadvantages as well as other issues to consider when deciding to implement offshore outsourcing in your business. In an article for QuickBooks Angie Mohr discusses five of the top disadvantages of offshore outsourcing. Quality control, confidentiality, flexibility, branding and liability are all areas she focused on in her article “5 Reasons Not to Outsource Jobs”. Mohr made numerous compelling arguments against outsourcing but the one that resonated with me the most was her argument about quality control.

In the article she discusses that it does not matter where the people you hire are from, you are responsible for the quality of the work they do/provide and if they are outside of your nation it can be very difficult to monitor and even costly to check their work (Mohr). Mohr later discusses the effect this can have on the business doing the outsourcing and describes how lack of quality can severely affect the reputation of the company and negatively impact growth/profitability of the company. A 2008 study conducted by Dr. Whitaker of Richmond University, Dr. Krishnan of the University of Michigan, and Dr. Fornell of the University of Michigan found that offshore outsourcing (specifically in customer service) has a negative effect on a company’s American Consumer Satisfaction Index (ACSI). The ACSI was created by the National Quality Research center at the University of Michigan and measures customer satisfaction. “ASCI scores tend to move in the same direction as companies’ stock prices… the average ACSI decline we found at companies outsourcing customer service is associated with a drop of roughly 1% to 5% in a company’s market capitalizations (Whitaker, Krishnan and Fornell). That drop can be a steep price to pay and even tough to overcome in some cases.

One of the biggest risks of offshore outsourcing is the reputation of the company. When outsourcing jobs, jobs are being taken away from other workers often the same workers who buy your product. When Hershey decided to move main operations from Hershey, PA to Mexico they had a lot of negative publicity thrown their way in the local news and media outlets. Many people were calling for a boycott of Hersey products saying that, “The town of Hershey may not only have this heartening decrease in employment soon, but it will lose its rich heritage. The heritage that is a product of the town’s namesake Milton S. Hershey.” (Meyers). I urge companies planning on outsourcing jobs abroad to consider all of the repercussions of their decision. The bottom-line of a company should not be the only determining factor, the communities and the people they are displacing should also have the opportunity to discuss their concerns or apprehensions. Too often in business decisions are made out to be cut and dry, without looking at the larger picture. Yes, the duty of the company is to increase profits and return on the investment of the investors, but at what cost?

In the day and age of modern business companies are striving to provide products with increasing quality but lower prices. They accomplish this feat by outsourcing jobs to foreign, less developed nations. However, in some cases they do more harm than good. Small towns that rely on the big centrally located company are uprooted and devastated, people lose jobs and even the quality of service/product provided can decrease. Offshore outsourcing is not the greatest evil in our world but I encourage companies to take a closer look before pulling the trigger. There are other ways to lower costs and improve revenue than outsourcing to foreign countries. Continuing to build in your home nation not only shows support for the people you serve but encourages loyalty a measure that the bottom-line cannot predict/show.

For more information and to locate the statistical information provided in the article above check out the following articles/websites.

“Advantages and Disadvantages of Outsourcing.” Outsource2India. N.p., n.d. Web. 4 Apr. 2016.

Mohr, Angie. “5 Reasons Not to Outsource Jobs.” QuickBooks. N.p., 8 Apr. 2013. Web. 4 Apr. 2016.

Myers, Douglas. “Boycott Hershey’s Products.” KeystoneUnited.com. N.p., 20 Aug. 2009. Web. 4 Apr. 2016.

Whitaker, Jonathan, M.S. Krishnan, and Claes Fornell. “How Offshore Outsourcing Affects Customer Satisfaction.” The Wall Street Journal. N.p., 13 Sept. 2008. Web. 4 Apr. 2016.

Are You Really Ready to Outsource?

Outsourcing is a very powerful phenomenon that, when used effectively, can not only enable substantial savings, but can also bestow speed, accuracy and several other benefits. However, when used without proper understanding, it can backfire and lead to losses that negatively impact the business. This is why one should indulge in a thorough research to understand if outsourcing is suitable for you and to know if you are indeed ready to begin an outsourcing initiative.

Assess your outsourcing objectives

Some of the benefits that entice companies to outsource are, the liberty to focus on core competencies, cost savings and enhanced profitability. However, irrespective of the anticipated benefits, you may not be actually ready to outsource. Moreover, something that worked for another company may or may not work well for your organisation. To be sure, you must assess the pros and cons of outsourcing and verify that your outsourcing objectives are measurable, actionable, result-oriented and time-bound. Do not overestimate the benefits, be prepared for the initial negative financial impact, which is very likely.

Define the scope

Once you assess the objectives and benefits, the next step is to define the scope. In an outsourcing agreement, it is crucial that the expectations regarding input and output, milestones and timelines are well-defined. Demarcate the success criteria for the vendor as well as your in-house team. Leave no scope for ambiguity regarding the budget, timelines and quality goals of the project/process. Unless you have all these aspects in place, you are not quite prepared to outsource yet.

Check that internal processes and procedures (required to support the outsourcing team) are in place

Check that you have a sturdy Software Development Lifecycle/Methodology (SDLC) in place and whether it is adjusted to accommodate the outsourcing impact. All the control systems, automated systems, ticketing systems, knowledge sharing and management tools should be in place and able to support distributed development. A metrics framework for controlling the outsourcing engagement has to be in place if you have decided to engage with a provider and want to be ready to outsource.

Last but not the least; confirm that you have the necessary funds to bear the cost of establishing an outsourcing contract, allocate funds for the vendor search, start and ramp up, retention, operations and change management. Additionally, it is important to have legal support before you get into contract negotiations and progress to the drafting of the contractual framework.

7 Steps to Outsourced Vendor Selection

The abundance of skilled labor and access to these resources is readily available for a variety of-of core and non-core business tasks. The functions might range from information Technology Outsourcing (ITO) to Business Process Outsourcing (BPO) to Knowledge Process Outsourcing (KPO). Selecting the right outsourcing vendor for these services can be a difficult task. The following tips can help any business or individual select the right outsourcing vendor.


There are three parts to Tip 1, the first is identifying what you want out the outsourced venture. A side note to that statement is to consider the differences between defining the tasks to be outsourced and the desired benefits of the outsourced investment.

Example of defining the functions to outsource i.e. Custom Application development

An example of Benefits would be freeing up management’s time to focus on core business strategies, or adding specialized skills to the firm, increasing efficiency, etc.

The Precise definition of the two is critical and if you do not understand the difference between the two and focus only on scope and cost chances are your experience with an outsourced vendor might not be pleasant. Understanding the scope and objectives is the first step is a critical task. The following steps below will help you assess the potential organizations you are considering.

Tip 2 is determining the experience of the vendor when it comes to delivering services similar to the task you plan to outsource. Things like:

Number of Projects executed
Types of Clients
Sector /Functional Expertise

Experience and qualifications of the management team are highly relevant, as well as project managers and other team members. Very pertinent and important when entering into long and large contracts. It would be wise to interact with the team before the finalized agreement, ensures a fit between your requirement and the team chosen for the task.

Tip 3 is checking references of the experience listed above. Speak with references and understand what kind of quality the vendor has delivered in the past. Following this step will help you understand the provider’s scope and quality of services, such as:

Timely Delivery
Engagement Practices
Potential Challenges or Risks

Also, require samples of work done by the provider in the past. Most Vendors may have a complication with sharing the previous work, due to NDAs in place between the vendor and former client.

Tip 4 is ensuring good communications and customer management practices are in place. Bad communication or lack of it could make or break your outsourced relationship. Understand their planning and practice management before complete engagement.

Does the vendor operate in the same time zone? What is the degree of overlap in your and their working hours? Speak the same language, are common communication channels available such as VoIP, Email, Skype, and phone. Who is the point of contact for queries, feedback or concerns, what is the typical response time

Tip 5

Knowing the financial stability of the vendor is important in the case of large relationships, to ensure sufficient working capital. It’s not a bad move to have a risk assessment completed either.

Tip 6

Depending on the nature of the task, it is important to make sure you maintain intellectual property ownership. Understand and define the owner of the IP being developed or reproduced as part of the relationship. In the case of custom work for you as a client i.e. KPO or specialized IT development, the Intellectual property or IP should belong to you. On the lower end spectrum of commoditized work (BPO) the IP may belong to you and the vendor. In any case, clarify and define before the engagement commencement.

Tip 7

Check the quality certifications, this is applicable for large outsourcing engagements where the use of infrastructure and data security is essential. For example, if the commitment involves confidential client/customer data then ensuring information security is important. Moreso and necessary in Business Continuity Plans (BCP) to provide uninterrupted service and support.


Select a specialist, take an incremental approach and reduce risks. Big outsourcing vendors will meet the above criteria with ease. I hope the above tips will help you choose the right outsourcing partner

5 Benefits of Hiring Freelancers

Freelance resources are a massive trend in small and medium-sized businesses right now, most particularly in assisting with digital marketing needs. These companies are growing at an insane pace (which is a good thing!), and freelance resources are the perfect addition to help businesses scale accordingly and manage growth.

On the flip side, freelance resources are extremely helpful in catapulting growth for small and medium-sized businesses. These experts can focus on areas critical to a business’s growth and help advise leadership on where to prioritize resources.

Here are five benefits to have a freelance resource to skyrocket your business:


One of the most rewarding pieces of a freelance resource is their ability to be flexible. When a business is just starting or launching new initiatives, priorities can change based on market reception, and freelancers build their business on that notion so they can provide you the services you need. Flexibility is built into a freelancer’s business model for this very reason.


Every freelance resource has a focus and expertise. If you’re looking for a digital market expert, a freelance agency staffs itself with seasoned freelance consultants in that field. A successful freelance resource comes in knowing what your business needs and how to get there, guiding the rest of your team towards reaching your organization’s goals.


Along with expertise and flexibility, freelancers are much more cost-efficient than hiring a full-time resource. Say goodbye to on-boarding, training, and administrative tasks that hold up productivity. Part of a freelancer’s job is to dive in on execution once they understand a business’s mission, needs, and goals – delivering you instant return on your investment.


While flexibility is a key trait for freelancers to help businesses grow, it’s also necessary for the unpredictable. Say your business loses a client, or brings on a new client with needs you haven’t yet built out processes for. A freelancer can come in with the structure needed for both instances.

Business News Daily interviewed Steve Dongo, managing director at The Plato Group, on this very notion and he talked about how freelance consultants were key in managing these types of situations for his business:

“As a business owner I can speak from experience when I say business demands can suddenly decrease or increase, often depending on external factors we cannot always influence, such as the success or setback of competitors or a client.”

RESULTSFreelancers measure themselves on expectations and delivering results, so businesses know exactly what they’re paying for and what they’re getting in return. A successful freelance resource won’t leave any question or confusion as to what your business is getting from their services – what’s most important is getting your business to hit growth and revenue goals.

Employ the Social Media Expert Who Would Additionally Be Good at Throwing a Party

In the event that you actually think much about it, you are going to understand that most of the companies that happen to be excellent, really very good working with social media marketing, are a great deal like all those people that are great at giving a specialized occasion. It has to be something concerning the actual societal element of it all. A lot of people are more social than others, and evidently this translates to making use of social networking to the degree that it does preparing treats, finding audio, and also making people giggle as well as truly feel welcomed and happy. Any person that ever put on a supper party who is not innately great at giving parties undoubtedly is aware of precisely what’s being mentioned here. Naturally, what pal are you apt to choose that may help you give an affair? The interpersonal one, needless to say.

Which explains why, when you need a social websites strategy (click here) for your business, you need to call the type of digital marketing firm that truly, truly gets social websites, for example http://digitalmagency.weebly.com/social-media.html, since it is his or her niche, and also it is not (sorry) your particular one. You understand this, and that’s why you are looking for a person to manage the overall mechanics of the organization and website’s social media marketing to suit your needs! You are going to rest far better knowing it’s being done appropriately as well as well, and your business, consequently, will certainly thrive.

IT Outsourcing Is On The Decline, But Not For Software Vendors

Your business is to develop, sell, integrate and support specialized application software for your clients. Which means they are outsourcing work to you rather than doing it in-house. This is good business for them because you can do these tasks better than they can, and at a lower cost. It is good business for you making the transaction a “win win”.

The practice of outsourcing is beneficial to you for the same reasons it is good for your clients.

For outsourcing to be effective the task selection must meets certain criteria. The following example provides a sketch of how some criteria can be measured in determining which tasks are better outsourced and which tasks are better kept in-house.

Some time ago I had a team of IT developers working for a major US bank headquartered in Texas. The bank was in growth mode, acquiring other banks and merging them into the parent bank. There was more work than my staff could get done yet we did not want to add to staff for what appeared to be short term needs. To solve the workload problem I routinely outsourced work to contractors.

The work I assigned to contractors was maintenance work, conversion tasks and merging data files. I chose those tasks because they were short term in nature and not likely to be repeated. The new development work, including software implementation (but not data conversion), I assigned to permanent staff. I wanted the experience gained from that work kept in-house.

This process paid off handsomely. Turnover among contractors was a non-issue. As our needs changed I was free to seek specialty skills from other contractors for short term assignments while my staff kept the long term work which allowed us to retain the knowledge of those core systems in-house.

The end results were stable systems supported by people who had in-depth experience with the systems, the data and our customers (bank departments who used the systems).

Now then, why is outsourcing on the decline?

IT managers determined that innovation and development occur best when tightly aligned with company strategy. The best way to accomplish this tight alignment is to have the IT staff in-house. Thereby large IT staff outsourcing is on the decline.

Nevertheless, innovation and development do not include data migration tasks. Outsourcing is not going away. Managers responsible for IT, particularly Software Vendors, will not outsource their innovation and development teams…

They WILL outsource data conversion related tasks.

Relieving the IT team of tasks that bear no relevance on strategy, innovation or development,

will serve to increase their effectiveness.

Data migration related tasks should be outsourced. Let me state several specific reasons why.

· Your clients hire you for software development, integration and support for their business specific software applications

· Data migration work is a distraction from these mission critical tasks

· It does not contribute to the company strategy

· It is unpredictable and mostly not repeatable

· Development programmers do not like data conversion work and are not particularly good at it

· Legacy source systems are many and varied, and are constantly changing

· Often source systems are seen only once or infrequently

· Other vendors are reluctant to assist a competitor in extracting data

· Workload peaks and valleys make it difficult to maintain efficient staffing levels

· Timing is mostly wrong-when a migration is needed the in-house programming staff is needed for development and implementation assignments.

When faced with data conversion related tasks including data archiving, choose to hire a reputable outsourcing team.

4 Things To Do Before Outsourcing QA

Outsourcing your software testing can be intimidating if you’ve always relied on an onsite team or use a nearshore partner. Companies new to outsourcing often have a list of questions: how do I know my project’s requirements are met when the testing team is thousands of miles away? How can we communicate effectively so that urgent issues are quickly fixed? How can I be sure that the QA engineers will be a great fit with my existing team? These are all common yet important questions, and asking them will help you make the right choice when it comes to outsourcing.

One of the best ways to put your mind at ease is to prepare, prepare, prepare! By knocking out the following four items, you’ll be ready to start formal QA with your partner and prevent any unexpected (and unwanted) surprises.

Define Your Requirements

Effective QA engineers are trained to learn the product just as well, if not better, than the developers that created it. Though expertise and a diverse skill set helps the engineers along the way, clear project requirements are indispensable. Your software testing company will expect you to have a clear list of testing requirements for them to reference.

Have your requirements in line before you even begin to shop around for a partner, as this will help you narrow your search and find the right provider. Ensure that your testing is thorough in scope by involving different teams (dev, project management, product managers) in the discussion about necessary requirements.

Shop Around

Outsourcing QA is intimidating because there are so many different providers. Your choice will depend on many different factors: budget, desired region, testing requirements, preferred methodology — the list could go on and on. Here is a quick checklist to help you narrow down your choice:


Though quality of service should be a top priority, often QA Managers and CTOs are bound to their budgets. Look for a partner that offers a flexible cost model and the ability to ramp up/ramp down resources as needed. This means great testing without footing the bill for engineers that aren’t contributing to the project in a measurable way.


China, SE Asia and India are all popular regions for outsourcing QA. But if you want to successfully balance quality and affordability, you should be leaning closer to India. It has been a leader in IT outsourcing for decades and receives generous government assistance. QA outsourcing is a huge industry in India with great career appeal for the nation’s many young and talented engineers.

Requirements & Methodology

Look for a provider that can cover a lot of bases and be a full-service partner if and when you need them to be. Need a complete, extensible automation framework built? Choose a partner that can offer a team of seasoned automation experts. Need extensive mobile testing done? Find someone that offers a fully equipped mobile testing lab with every device your product will run on.

Also, it helps to pick a QA partner that is familiar with your software development methodology. For example, avoid providers that use the Waterfall method if you’ve just transitioned to an all-Agile approach.

Perform a Mic Check

Smooth communication is essential when outsourcing QA. Why? Because you can’t walk down the hall and tap a QA engineer on the shoulder when you have a question about a bug, that’s why. You’ll want to have a specific idea of what your communication strategy looks like before you start hunting for a partner. This includes your preferred method of communication, how often you’ll want updates (daily, weekly, etc.) and how issues should be escalated.

The team responsible for the quality of your product is thousands of miles away, so you want the communication bridge to be as sturdy and direct as possible. Look for a partner that provides plenty of options for communication, including video conferencing, reliable phone lines, secure and confidential email correspondence, chat messaging and any other preferred contact methods.

You’ll also want to be wary of any existing language barriers. Try to outsource with a partner that guarantees English fluency, as engineers will be able to communicate product issues clearly, promptly and independently.

Know Your Long Game

Are you looking for a quick fix or will you need high-quality testing services for the long haul? If the former, any on-demand testing service will do. But if you’re looking for the latter, your search will need to be more focused and deliberate.

An exceptional QA partner does more than deliver a quality product — it strives to become a true extension of your onsite team and absorbs your working culture in the process. This is the difference between a temporary provider and a long-term partner that will grow along with you. Your ideal choice will be a provider with a proven track record of success, a list of well-known clients across a variety of industries and numbers to prove its engineer retention rate (the mark of great company culture).

Feeling better about outsourcing? We hope so. It can be daunting if you’ve never done it before, but with a bit of preparation, foresight and planning, on boarding will be a breeze and you’ll be on the project kick-off call before you know it!

Third Party Warehouse? Why Would I Pay Someone Else?

Do you sell a product? If so, at a certain point in your company’s journey, the following question has probably presented itself:

Why should I pay someone else to manage my supply chain?

The notion of handing control over your product(s) to another party is a strange one. You’ve developed, manufactured and grown your products, so naturally you want to be the one to handle the logistics in order to see your product reach its destination. Handing over this control feels like you are handing over your business and with it taking a large risk by banking on another company to perform as well as, if not better than you. Whilst this is a possibility and can work in many cases, it is known that logistics can be the hero or the villain of your show.

Managing your own logistics and supply chain does have its benefits:

  • You have full visibility and management over the handling of your product
  • It appears to be a cheaper option when comparing to the alternative
  • It can be as flexible as you make it

On the flip side, it can have a negative impact on a growing business:

  • Increasing space requirements, resulting in increased rental cost
  • Staffing costs and management
  • Building, machinery and maintenance costs
  • Your time

A rapidly growing supply chain requires time and resources, both of which can be invaluable to other areas of an expanding business.

So, what benefits can a third-party warehousing solution bring to you?

  • The ability to allocate your time and expertise more effectively
  • Cost savings due to lack of staffing, materials, rental costs, software costs, maintenance costs, machinery and equipment costs

The right third-party solution should be treated as an extension to your business, rather than just a service provider. Being the centre point of your supply chain, they will become an integral part of your business operations. Through using the right provider, you can gain access to:

  • The latest warehousing management system technology and eCommerce integration
  • 24/7 visibility of your supply chain
  • Lower costs due to leveraging a third-parties buying power and resources

Choosing the right partner is essential to maximizing the potential growth opportunities. When researching third-party warehouses, always be sure to do you due diligence. Ensure that the company is like-minded, has experience working with your industry and has the technology and capabilities that will enable them to assist your business growth.

How have you tackled the issue of supply chain management?

How to Succeed With Business Process Outsourcing (BPO)?

As outsourcing becomes an indispensable part of corporate business strategy, especially during economic downturns, BPO (Business Process Outsourcing) has emerged as an important driver of IT Enabled Services. In very recent years, it has progressed from being considered for limited peripheral activities to encompassing very critical business activities that contribute to strategic advantage.

Though traditionally cost reduction has been the key driver for all outsourcing activities, other drivers such as speed of development, flexibility, expert skills and political maneuvering are equally important, if not more.

To succeed with Business Process Outsourcing (BPO), you must first research and determine if outsourcing should be pursued at all – an initial understanding of the expected size and nature of the deal is a must at this stage. This phase is known as the Assess phase as the involved parties try and establish senior stakeholder expectations at this stage. At the end of this phase, stakeholders should have clarity on the expected benefits, costs and risks of the potential engagement.

Next comes the Prepare phase which encompasses the vendor selection process. More often than not, organisations roll out RFPs (Request for Proposal) documents to find the right outsourcing partner. Fundamental elements of all other phases are defined and agreed upon in this Phase.

Evaluate phase is the third stage of the outsourcing lifecycle and it focuses on structured and thorough evaluation of the proposals received from vendors. At the end of this phase, you should be able to negotiate with selected vendors.

This phase paves the way for the Commit phase which is essentially the pre-contract stage. The Commit phase is by far the most resource intensive and commercially crucial phase as the deal design is finalized and the transition plan is developed in this phase.

Next comes phase 5 which is the Transition and Transform phase. In this phase, a robust transition plan is implemented. In addition, a reporting mechanism is also brought in place at this stage of the outsourcing lifecycle.

The Optimise phase, which comes next, focuses on managing the vendor relationship efficiently, tracking the vendor fees against the original proposal and monitoring contractual obligations. In principal, this phase is an ongoing one until the contract is renewed, renegotiated or exited.

When implemented properly, outsourcing contracts are likely to bestow immense benefits on organisations. No wonder that BPO is seen as a disruptive force that has huge impact on the cost-structure of nearly any industry and that is why it is not easy for organisations to ignore it. The hype around BPO may subside soon, but the business advantages that come with it are here to say as it enables many enterprises to succeed.